Returns & Exchanges

Outdoor Tracks Product Return Policy:

We offer only Brand Name, Quality products from reputable manufacturers. Any item found to be defective may be returned within thirty days for replacement. After that period, please refer to the manufacturer’s warranty. Please include a copy of the receipt along with the unused product and original packaging. For any item purchased through the Internet please follow the Return or Exchange directions below. Downloaded items may not be returned.

To Return or Exchange an item by Mail

1. Email our customer service department for a “Return Merchandise Authorization"  Form. Complete the form and return to   customer service department for processing. You will be issued an “RMA”  number to be included in your package.

2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.

3. Address your package and return to the address included in the “RMA” form..

4. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will not be charged for the new items(s) sent.

Special & Custom Order Items:

You may change or cancel your order within 24 hours of placing it. Changes or cancellations cannot be made on "rush" orders because shipping starts immediately.

Other Return Information

If we made an error on your order we will fix the order immediately at no charge to you.  If you made an error in your order we will issue a return or refund to exclude shipping charges.  We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.

Problems With Your Order

An Item Is Missing You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions please feel free to contact us.

My Order Didn't Arrive Orders shipped through USPS, or UPS can be tracked using the number provided by Customer service. Go to the “Tracking” section at either UPS or the United States Postal Service and enter your tracking number